Return Policy  

All REFUND request go directly through www.clickbank.com

If you need additional assistance with your refund, you may contact
Dr. Brenda Shoshanna at topspeaker@yahoo.com

 

You have two ways to receive a refund. 

THE FIRST WAY:

1. Contact Dr. Brenda Shoshanna by email here: topspeaker@yahoo.com

2. Please provide the exact credit card information you used to make your purchase.

Type of credit card: i.e. mastercard, visa, etc
name on credit card: First and Last Name
Credit card number: 
Expiration date:
Date of purchase: (approximate if you can't recall exact date)

3. Please include your contact information (phone number is preferable) so we get in touch with you in case of complications.

4. Your account will be credited with the amount of your purchase, usually within 24 hours.  You will receive notification when the crediting of your account is complete.

THE SECOND WAY:

Request a refund through clickbank.com - which is the merchant account service which is used by Dr. Brenda Shoshanna. Please read the instructions below to proceed with this method.

THIS POLICY TOOK EFFECT OCTOBER 1, 2005

RETURN POLICY

  1. What is ClickBank's refund or return policy?

    Effective October 1, 2005 our official return policy for all ClickBank products is as follows:

    "ClickBank will, at its option, replace or repair any defective product within 8 weeks from the date of purchase. After 8 weeks all sales are final."

  2. Do any ClickBank products have a different return policy?

    Our publishers are not permitted to make any guarantee that conflicts with our return policy. However, we have an enormous inventory of products and it can be difficult to monitor all of them all the time. If you find a product with an out of date guarantee, or any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.

  3. How are customer inquiries handled?

    When a customer reaches us by phone or email, our first response is to offer them technical support with their product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control. If technical support doesn't work out, we may escalate it to a refund request.

  4. What about customers who try to abuse the refund policy?

    Customers requesting serial or repeated refunds will have their cards and email addresses blocked to prevent further abuse.

  5. What is the policy for refunds requested within 8 weeks?

    Customers requesting a refund within 8 weeks of purchase may be approved by our customer service team if the customer provides evidence that their case merits a refund.

    Vendors requesting a refund within 8 weeks of purchase will be approved unless the vendor has an insufficient balance for us to issue the refund.

  6. What is the policy for refunds requested after 8 weeks?

    • Customers requesting a refund after 8 weeks have passed will be directed to the publisher for technical support.
    • Vendors may request a refund of any card or check purchase up to 12 weeks after the date of their customer's purchase.
    • Regardless of who makes the request, we cannot issue a refund on any Paypal purchase after 8 weeks have passed.

  7. Is there any other reason why a payment might be reversed?

    ClickBank has every incentive to keep customers happy by providing quality products and technical support, rather than reversing payments. At times we may reverse payments in order to comply with: credit card industry rules, ACH industry rules, Paypal terms of service, US law, and requests from verified US judiciary or law enforcement agents.

   
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